Shipping policy

SHIPPING & DELIVERY POLICY

At Aevyron Living, we curate luxury home decor, furniture, and designer lighting from global artisans. To offer high-end boutique designs at competitive prices, we utilize a direct-to-door global fulfillment model.

1. Delivery Timeframes

To ensure your items arrive in perfect condition, we categorize shipping based on the size and fragility of the product:

  • Standard Items (e.g., Curtains, Vases, Lighting, Cushions): Estimated 7–14 working days.

  • Heavy & Oversized Items (e.g., Sofas, Recliners, Dining Tables): Estimated 25–45 working days.

Please Note: These windows include internal processing, maritime transit, and UK Customs clearance. While we strive to meet these estimates, under the Consumer Rights Act 2015, the default delivery period is 30 days unless a longer timeframe is specifically agreed upon at the time of purchase.

+1

 

2. Tracking Your Order

Once your order is dispatched (usually within 3–5 working days), you will receive a tracking number via email.

  • Maritime Transit Notice: For oversized items traveling via sea freight, tracking may show "In Transit" for several weeks without a daily update while the vessel is at sea. This is normal, and your item is moving securely toward the UK.

  • Data Security: In accordance with the Data (Use and Access) Act 2025, your tracking information is processed through secure, verified digital services to protect your personal location data.


     

3. Curb-side Delivery Notice (Heavy Items Only)

To maintain efficiency and offer free shipping on high-ticket items, all Heavy & Oversized items are delivered via Curb-side service.

  • The courier will deliver the item to the nearest accessible point to your property (e.g., driveway or building entrance).

  • Customer Responsibility: Drivers are not insured to enter private residences or carry items upstairs. Please ensure you have assistance available on your scheduled delivery date to move large items into your home.

4. Import VAT & Customs

For items valued over £135 dispatched from our international partners, the customer acts as the "Importer of Record".


 

  • VAT Responsibilities: For orders under £135, UK supply VAT is charged at the point of sale. For orders over £135, import VAT and customs duties are collected at the border and are the legal responsibility of the customer prior to delivery.


     

  • Refusal to pay these mandatory government fees will result in the item being returned to the sender, with original shipping costs deducted from any final refund.

5. Damaged Shipments & Liability

Under UK law, the seller is responsible for the goods until they are in your physical possession.


 

  • Reporting Window: Please inspect all packaging upon arrival. Any internal damage, defects, or missing parts must be reported to supportaevyronliving@gmail.com within 48 hours of delivery.

  • Evidence: As required by our global logistics partners, clear photos and/or video evidence of the damage and the outer packaging are mandatory to qualify for a claim.