Refund policy

REFUND & RETURN POLICY

At Aevyron Living, we aim to ensure every piece enhances your space. As a curated global boutique, our return process is designed to be transparent, legally compliant, and protective of our high standards of quality.

1. The 14-Day Right to Cancel

In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving your items.

  • To initiate a return, you must notify us at supportaevyronliving@gmail.com within this 14-day window.

  • Once notified, you have a further 14 days to ensure the item reaches our designated UK warehouse.

2. Condition for Returns (The Assembly Notice)

To be eligible for a full refund, items must be returned in their original, unassembled condition and in the original packaging.

  • Important Notice: Furniture or lighting that has been fully or partially assembled is classified as "used" under UK law and is no longer in resalable condition.

  • Deduction Policy: We reserve the right to apply a deduction (up to 50% of the item value) to any refund for items returned with missing packaging or signs of assembly/use.

3. Return Shipping & Logistics

For “change of mind” returns, the customer is responsible for the full cost and arrangement of return shipping.

  • Specialist courier fees for oversized furniture (e.g., sofas, recliners, large chandeliers) typically range from £100 to £250.

  • We strongly advise using a tracked and insured service, as Aevyron Living cannot be held liable for items lost or damaged during return transit.

4. Mandatory Return Authorization

Aevyron Living operates via a distributed global fulfillment network.

  • DO NOT ship items to the address on your shipping label or our administrative office in Chalfont St Peter.

  • Returns sent without a Return Authorization Number or to the incorrect address will be rejected. Contact our team to receive the correct regional warehouse details.

5. Damaged, Faulty, or Incorrect Items

We maintain a rigorous quality-check process, but in the event of transit damage or manufacturing defects:

  • Reporting Window: Issues must be reported within 48 hours of delivery.

  • Evidence Required: To process a claim with our logistics partners, you must provide high-quality photos. A videois mandatory if photos cannot definitively prove the defect (as required by our global suppliers).

  • Resolution: In line with the Consumer Rights Act, we reserve the right to provide replacement parts or a professional repair credit before a full replacement or refund is issued.

6. Delivery & Import Fees

For items valued over £135 dispatched from our international partners, the customer acts as the "Importer of Record."

  • Refusal to pay UK Import VAT or courier handling fees does not constitute a "Faulty Goods" claim.

  • If an item is returned to the sender because the customer refused to pay import fees, the cost of original shipping and return penalties will be deducted from any final refund.

7. Refund Processing

Once your return is received and passes inspection, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.